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Refunds, Credits and Balances Due
Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
DUNLOP SPORTS AMERICAS warrants its golf products to be free from defects in materials and workmanship for one year from the date of first retail sale if purchased from DUNLOP SPORTS AMERICAS or a DUNLOP SPORTS AMERICAS Authorized Reseller. This warranty does not apply to wear or damage from abnormal use, misuse, abuse, neglect or accident, or to products which have been repaired or modified other than by DUNLOP SPORTS AMERICAS. DUNLOP SPORTS AMERICAS does not warrant damage to its products caused by third parties. A club may be covered if it has undergone normal modification as in re-shafting and or re-gripping. It will be at DUNLOP SPORTS AMERICAS’s discretion to determine if such modification has caused any damage. At DUNLOP SPORTS AMERICAS's option and as the buyer's sole remedy, defective products covered by this limited warranty will be either repaired or replaced at no charge to the buyer. Such defective products must be returned to the authorized DUNLOP SPORTS AMERICAS dealer from which such products were purchased. End user customers may contact DUNLOP SPORTS AMERICAS directly regarding any problems relating to warranty service. All buyers or users are requested to register their clubs online. DUNLOP SPORTS AMERICAS DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some provinces do not allow the exclusion or the elimination of liability for incidental or consequential damages, so the above limitation or exclusion may not apply. This warranty gives specific legal rights; these rights may vary from province to province.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Our customers' satisfaction is our number one priority.
You can return new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.
To initiate a return, please contact us at firstname.lastname@example.org to obtain authorization and a return number.
Please note: Customized clubs are FINAL SALE.
Dunlop Sports Americas processing times before shipping are noted below and apply to all shipment methods, keep in mind these time vary depending on product availability and time of year. Orders are shipped every business day (Monday-Friday excluding holidays).
- Stock Product: 1-3 Business Days
- Custom product: 2-4 Business Weeks
Some orders may be delayed to ensure safety of our team members while building and shipping your clubs, but rest assured we’re working hard to deliver your order as soon as possible.